Inca Roads' Policy, Terms and Conditions

Terms and Conditions

By booking with Inca Roads Inc, you should have read, and agree with these politics and terms.

1. How to book an excursion

Our clients must deposit a minimum of 25% of the entire price of your touristic package, after that we will send to you a confirmation of your booking. The balance should be pay as maximum 2 weeks before that you arrive to Peru. In case of no payment Inca Roads will cancel the booking. 

2. How to pay by your excursion

We accept variety of payment methods such as e-Transfer (only inside Canada), wire  transfer, direct transfer, or using your credit card through PayPal. Inca Roads should receive the exactly amount of the money, its mean that in case of transfer commissions it should assume by the customer.  

3. How begin the booking process?

Please first talk with your advisor and tell him or her what places do you like to visiting, your advisor are an expert in Peru, he will be happy to suggest you some changes, maybe add some excursions, or reduce other, or maybe select another hotel, etc. We always do our best effort to create the best customize itinerary for our customers. After that you can make your deposit payment and send your passport’s photo, it should be have enough valid time for all your time in Peru, and should be the same passport that you will use during your trip in Peru, because we will buy all the entrances and tickets with that information, be aware that if you do not provide the right information, any mistake in the purchase of tickets would be on your responsibility.  

4. Cancellation by the client

All customers have the right to cancel their booking any time, they only need to send a writing message. But it has a cost because Inca Roads Inc. buy the entrance tickets, train tickets, entrances to Inca Trail, etc. Immediately a booking is made, because this is the best way to warranty the best schedules for the excursions, and assure the entrances that use to be limited, for example currently only 2000 tickets to enter to Machu Picchu are sale daily.

Inca Roads Inc. will refundable 100% of the payment, reducing 200 CAN or US$ 180 by administrative expenses, and reduce the cost of all tickets that companies do not refundable as entrance to Machu Picchu, entrance to Inca Trail, train tickets to Machu Picchu. We will reimburse the rest. This politics is only valid for cancelation made unless 14 days before your excursion in Peru begin. If you cancel after that date, Inca Roads will not refund any money, because companies with who we work has similar politics and terms, and they will not reimburse nothing. 

5. Flight tickets

Inca Roads Inc. do not buy flight tickets for our customers, but we support our customers during their purchase process, suggesting the best airline companies, scales and arriving time.

6. Postponement of the trip by the client

We accept postponement date of your trip free of charge until 30 days before arrival.  You can use your deposit to reschedule your excursions two years front.

Less than 30 days, your postponement will have a cost that will be detail to each customer on function of their excursions and services that do not offer reimburse. 

7. Acceptance of clients for physical demanding excursions.

Inca Roads Inc. is an ethical company that has like the first priority the safety of their customers, in this direction some excursions are only for people in good physical conditions, for instance the Inca trail, the trek to Vinicunca, the trek to Salkantay, The trek to Choquequirao all of them offer a high level of physical demand, not only by the daily hours of the trek, moreover for the altitude these treks has path over 4000 m.o.s.l that could cause altitude sickness and more risks. Our guides have the authority to not accept participate in an excursion to a person if they consider that the person hasn’t the physical conditions.

Any illnesses, medical condition or treatment should be informed to Inca Roads, all our customers must be aware that Peru has its own rule to buy medicines, so is better to bring your medicines from your country. 

8. Age to travel with Inca Roads.

Our company operate all their excursions in Peru, therefore all our customers should be 18 years old or older. All person under this age must be travel with an adult who should be sign a responsibility document by the children or teenager that are under their responsibility. 

9. Travel Insurance, vaccination, and risk of illnesses.

All our customer must to buy a travel insurance valid for all the period of time in Peru. Most of the local clinic accept international travel insurance, they usually charge the amount of the treatment, but at the same time they help you to fill the form for your insurance reimburse those expenses.

Peru has 3 regions with different weather, some of them like visit to the jungle have specific vaccination requirements, to enter to the Amazon jungle you will need to have your Yellow fever vaccination card with date of 15 days before your excursions.

You must be aware that in the warmer areas of Peru, the coast and the jungle there are risk to get Dengue, it is mainly a seasonal illness, is important use appropriate clothes that cover arms and legs and use repellent lotion.

Malaria, is currently rare but is better avoid some places, and follow the advice of your guides. Inca Roads Inc. not take any responsibility for any kind of contagious that could occur during your trip or by any accident outside of our control.    

10. How to solve problems during your trip.

We effort to do our best to organize your trip as best is possible, but if you are not happy with your hotel, your guide, the transportation, or any services, please contact us immediately by WhatsApp or phone, we always do the best to solve the problem.

Peru is a beautiful country, but we have had problems that are outside our hand like problems with the weather or social problems like roads strikes or blocked, even though our team will do their best to help you.